After Sales Service
Thank you for having purchased a high quality Reinecker Vision product. We take great pride in our products and their workmanship. For that reason, your Reinecker Vision product has been granted a 24 months limited in-house warranty1.
Your satisfaction is of important concern to us and our objective is to be certain that the product you have purchased provides you with both quality and value.
However, please note that while our products are handcrafted using the finest materials and the recent technology available, our warranty is not unconditional. Our warranty does not cover product damage that may result from abuse of the product, normal wear and tear, or damage by common carrier or airline. Our warranty also specifically excludes lamps, batteries, etc. We respectfully preserve the right, at our option, to repair or replace your magnifying system.
For warranty and repair evaluation, simply send the product to us or to your local dealer. We take care for the rest. We will professionally repair it, or, in the event a repair is not possible or not economical, to replace it with a similar item.
If you want to return the your product to Reinecker Vision, please sent it to the following address:
Reinecker Vision GmbH
Fon: +49 62 57-93 11-0
Please also describe the problem as detailed as possible. This is time saving to us and helps to reduce time for repair. It is also important that you ship the complete unit including plugs, cables, etc. as the problem with your unit might be caused by one of those accessories.
Should you have any further question or need assistance, please feel free to contact us.